Hotline eases carers' burden

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     The 24-hour Designated Hotline for Carer Support 182 183 operated by social workers, which provides carer support, referral and outreach, handled over 119 000 calls and referred more than 2 200 cases to social welfare units for follow-up by the end of September. The Social Welfare Department (SWD) has also launched the first phase of the Carer Support Data Platform, initially connecting its data with that of the Hospital Authority and the Housing Authority, to identify carer households needing emergency support.

     News.gov.hk spoke to a doubleton elderly household who shared their experience of using the hotline, while representatives from both the hotline and the SWD outlined the benefits of the service and related programmes.

     The story is available at www.news.gov.hk/eng/feature from today (October 26) in text and video format.

Ends/Sunday, October 26, 2025
Issued at HKT 10:00

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