Government sets up inter-departmental dedicated team to follow up on suspected closure of private healthcare facilities
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Customs is actively looking into this incident and is conducting investigations into offences under the Trade Descriptions Ordinance (TDO) regarding the unfair trade practices. If there is any violation of the TDO, Customs will take appropriate enforcement actions. As at 4pm today (May 2), Customs and the police received 312 related reports and the Council received 157 related complaints. The Council urges the responsible persons of the relevant private healthcare facilities to explain as soon as possible whether it has closed down and the subsequent arrangements to address consumers' concerns. Consumers are advised to call the Council's hotline at 2929 2222 if they are in doubt.
Customs appeals to members of the public who have purchased prepaid services (including vaccinations) from the private healthcare facilities concerned to contact the department as soon as possible. Members of the public may report any suspected violation of the TDO to Customs by calling its 24-hour hotline 182 8080 or sending an email to its dedicated crime-reporting email account (crimereport@customs.gov.hk) or filling out an online form (eform.cefs.gov.hk/form/ced002/).
Customs reminds traders to comply with the requirements of the TDO. Consumers are also reminded to procure services at reputable shops and consider prudently before making decisions to make prepaid purchases. After making prepaid purchases, consumers should keep the relevant records, such as transaction receipts and contracts, which can become basic information in case a complaint is lodged in the future.
Under the TDO, any trader commits an offence if at the time of acceptance of payment, the trader intends not to supply the product or intends to supply a materially different product, or there is no reasonable ground for believing that the trader will be able to supply the product within a specified or reasonable period. The maximum penalty upon conviction is a fine of $500,000 and imprisonment for five years.
As regards the concerns of affected parents about their children's remaining vaccinations, all 29 Maternal and Child Health Centres (MCHCs) under the DH provide vaccination service for infants and young children from birth to five years of age under the Hong Kong Childhood Immunisation Programme. For children affected by the incident and have been registered with one of the MCHCs, their parents may make an appointment by calling the registered MCHCs to consult the healthcare staff at the MCHCs on the vaccinations that their children need to receive in the future. For a small number of children who have not been registered with the MCHCs, parents may call this hotline (2125 1188), which will operate from tomorrow (May 3) from 9am to 5pm daily until further notice. Parents can also send emails to dhhelpdesk_2501@dh.gov.hk or WhatsApp messages to 6170 8006 respectively for enquiries. Information on the services and booking procedures of the MCHCs is available at www.fhs.gov.hk.
Ends/Friday, May 2, 2025
Issued at HKT 23:12
Issued at HKT 23:12
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