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Transport Department strengthens assistance to taxi trade in applying for HKeToll
     The Transport Department (TD) announced today (February 17) that in order to strengthen assistance to the taxi trade in applying for HKeToll services, starting from February 20 (Monday), in addition to the existing four customer service centres run by the toll service provider, the TD will set up two dedicated service counters at the Rumsey Street and Tsuen Wan Government multi-storey car parks to handle the applications for vehicle tags and driver cards for the taxi trade. The service hours are from 10am to 9pm daily.

     Taxi owners and drivers can make reservations on the HKeToll website, hketoll.gov.hk, or mobile app from tomorrow (February 18). Taxi owners and drivers who have made reservations can go to the four customer service centres or two new dedicated service counters to process applications for vehicle tags and driver cards. Dedicated service counters will also teach taxi drivers how to split tunnel tolls using the HKeToll app. The toll service provider will also send ambassadors to nine dedicated liquified petroleum gas (LPG) stations in the territory to assist taxi owners and drivers in making reservations. Details of the dedicated service counters and LPG stations are set out at Annex 1.

     To avoid confusion and to minimise waiting times, the dedicated service counters will only provide services to taxi owners and drivers who have made an appointment. The TD appeals to the taxi trade to make use of the reservation service as far as possible. One hour of free parking will be provided to reservation holders who drive to the dedicated service counters.

     In addition, the TD will send letters to some 800 000 vehicle owners in Hong Kong from today to February 24 to inform them of their current e-contact means (email address or Hong Kong mobile phone number) currently registered with the TD. A sample of the envelope and letter is shown at Annex 2. The TD will also set up more than 20 consultation counters in the territory to assist vehicle owners to apply for a vehicle tag, open an HKeToll account, associate a vehicle to an account and set up an auto payment means and update e-contact means. Details will be announced next week.

     The Tsing Sha Control Area (Eagle's Nest Tunnel, Sha Tin Heights Tunnel and Tai Wai Tunnel) will implement the HKeToll starting from 5am on May 7. As of February 16, more than 460 000 vehicle tags were issued.
Ends/Friday, February 17, 2023
Issued at HKT 14:35
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