Progress in handling of banking complaints by HKMA
**************************************************
The Hong Kong Monetary Authority (HKMA) announced today (November 11) the progress made in its handling of banking complaints received as at end-October 2022. Banking complaints include cases concerning general banking services and conduct-related issues.
In October 2022, 322 cases were received and the handling of 293 cases was completed. As at end-October, the handling of 968 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, November 11, 2022
Issued at HKT 16:30
Issued at HKT 16:30
NNNN