The following is issued on behalf of the Hong Kong Monetary Authority:
 
     The Hong Kong Monetary Authority (HKMA) announced today (November 11) the progress made in its handling of banking complaints received as at end-October 2022. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In October 2022, 322 cases were received and the handling of 293 cases was completed. As at end-October, the handling of 968 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
 

Ends/Friday, November 11, 2022
Issued at HKT 16:30

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