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Housing Authority announces special arrangements for public service
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The following press release is issued on behalf of the Hong Kong Housing Authority
    
     In response to Government's announcement that special work arrangements for government departments will be implemented starting from tomorrow (July 20) until July 26 tentatively, the Hong Kong Housing Authority (HA) announced today (July 19) that the following arrangements will be implemented until July 26 to provide emergency and essential services to members of the public:
 
  • All Estate Management Offices (EMOs) of public housing estates will be open from 10am to 4pm on Monday, Wednesday and Friday to provide essential management services for public housing estates and handle cases with prior appointments. For enquiries outside the opening hours, residents may call the contact telephone numbers provided by the respective EMOs, and staff will render assistance as much as practicable. EMOs' shroff offices will be closed. Residents are advised to pay heed to the notices placed at the EMOs. They can also pay rent at more than 1 000 locations, such as convenience stores and supermarkets. They may also make payments via the Payment by Phone Service (PPS). For details, please browse the following website: www.housingauthority.gov.hk/en/public-housing/rent-related-matters/rent-payment-methods/index.html;
     
  • All subsidised housing offices will be temporarily closed (including Home Ownership Scheme (HOS) Sales Unit and White Form Secondary Market Scheme Unit in Lok Fu Customer Service Centre, Green Form Subsidised Home Ownership Scheme (GSH) Sales Unit in Kwun Tong, HOS Secondary Market Scheme Unit and Home Assistance Loan Unit in Lung Cheung Office Block, Wong Tai Sin as well as other offices of related services). Flat selection sessions of Sale of GSH Flats 2019 scheduled on and after July 20 are suspended. We will individually inform all concerned applicants;
 
  • All public rental housing application offices including Lok Fu Customer Service Centre Office and Sham Shui Po Housing Information Centre will be closed. All detailed vetting interviews will also be suspended until further notice. We will individually inform all concerned applicants;
     
  • Clearance Housing office and Redevelopment Sub-section offices (Pak Tin & Mei Tung) as well as Public Housing Resources Management Sub-section will also be closed´╝Ť
     
  • The Shroff Office on the Ground Floor of the HA Headquarters will be open from 10am to 12.30pm and from 2pm to 4pm from Monday to Friday to provide limited services. All payment collection services (including premium payments by Subsidised Sale Flats Scheme owners to enable them to complete transactions of their flats) with the exception of rental payment collection will be in operation.
     
     In addition, due to the above work arrangement, the HA may not be able to reply to public enquiries, request or complaints in a timely manner. For enquiries, please call HA hotline 2712 2712.
 
Ends/Sunday, July 19, 2020
Issued at HKT 22:38
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