Progress in the handling of banking complaints by HKMA
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The Hong Kong Monetary Authority (HKMA) announced today (April 13) the progress made in its handling of banking complaints received as at end-March 2017. Banking complaints include cases concerning general banking services and conduct-related issues.
In March 2017, 167 cases were received and the handling of 164 cases was completed. As at end-March, the handling of 591 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Thursday, April 13, 2017
Issued at HKT 16:30
Issued at HKT 16:30
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