Progress in the handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (April 13) the progress made in its handling of banking complaints received as at end-March 2017.  Banking complaints include cases concerning general banking services and conduct-related issues.

     In March 2017, 167 cases were received and the handling of 164 cases was completed.  As at end-March, the handling of 591 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Thursday, April 13, 2017
Issued at HKT 16:30