Progress in the handling of banking complaints by HKMA
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The Hong Kong Monetary Authority (HKMA) announced today (March 10) the progress made in its handling of banking complaints received as at end-February 2017. Banking complaints include cases concerning general banking services and conduct-related issues.
In February 2017, 115 cases were received and the handling of 110 cases was completed. As at end-February, the handling of 588 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, March 10, 2017
Issued at HKT 17:30
Issued at HKT 17:30
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