Progress in the handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (March 10) the progress made in its handling of banking complaints received as at end-February 2017. Banking complaints include cases concerning general banking services and conduct-related issues.

     In February 2017, 115 cases were received and the handling of 110 cases was completed. As at end-February, the handling of 588 cases was in progress.

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, March 10, 2017
Issued at HKT 17:30