Progress in the handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (February 12) the progress made in its handling of banking complaints received as at end-January 2016. Banking complaints include cases concerning general banking services and conduct issues.
In January 2016, 154 cases were received and the handling of 41 cases was completed. As at end-January, the handling of 652 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, February 12, 2016
Issued at HKT 16:30
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