Progress on banking complaints handled by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (November 14) the progress on banking complaints handled by it as at end-October 2014. Banking complaints include cases concerning general banking services and conduct issues.
In October 2014, 72 cases were received and 126 cases were completed. As at end-October, the handling of 386 cases was in progress.
A table summarising the progress on banking complaints handled by the HKMA is attached.
Ends/Friday, November 14, 2014
Issued at HKT 16:34
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