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The Transport Complaints Unit (TCU) of the Transport Advisory Committee (TAC) received 5 885 complaints and suggestions in the second quarter of 2014. Among these, 41 were pure suggestions. The total number of cases represents an increase of 8.5 per cent as compared with 5 424 cases in the previous quarter and a slight decrease of 0.08 per cent when compared with 5 890 cases in the same quarter of 2013.
The complaints and suggestions received during the quarter were mostly related to public transport services (91 per cent), enforcement matters (6 per cent) and traffic conditions (1 per cent).
The number of cases on public transport services increased by 9.2 per cent from 4 940 in the previous quarter to 5 394 this quarter. Complaints and suggestions on traffic conditions decreased from 100 in the last quarter to 93 this quarter. Cases about road maintenance increased from 16 in the last quarter to 41 this quarter. The number of complaints about illegal parking and other enforcement matters slightly increased from 342 to 343.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 6 986 cases were completed. Of these, 5 104 cases (73 per cent) were found to be substantiated, 274 cases (4 per cent) were unsubstantiated, and the remaining 1 608 cases (23 per cent) were not pursuable due to lack of information.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and public transport operators took on board 22 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to info@tcu.gov.hk or by filling in a form on the TCU website (www.info.gov.hk/tcu).
Ends/Tuesday, October 28, 2014
Issued at HKT 14:30
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