Progress on banking complaints handled by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (August 8) the progress on banking complaints handled by it as at end-July 2014. Banking complaints include cases concerning general banking services and conduct issues.
In July 2014, 137 cases were received and 122 cases were completed. As at end-July, the handling of 473 cases was in progress.
A table summarising the progress on banking complaints handled by the HKMA is attached.
Ends/Friday, August 8, 2014
Issued at HKT 16:30
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