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The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 4 834 complaints and suggestions in the first quarter of 2013. Among these, 96 were pure suggestions. The total number of cases represents a decrease of 20.2 per cent as compared with 6 056 cases in the previous quarter, but an increase of 7.4 per cent when compared with 4 501 cases in the same quarter of 2012.
The complaints and suggestions received during the quarter were mostly related to public transport services (90 per cent), enforcement matters (6 per cent) and traffic conditions (2 per cent).
The number of cases on public transport services decreased by 20 per cent from 5 437 in the previous quarter to 4 349 in this quarter. Complaints and suggestions on traffic conditions decreased from 149 in the last quarter to 127 in this quarter. Cases about road maintenance decreased from 52 in the last quarter to 29 in this quarter. The number of complaints about illegal parking and other enforcement matters decreased from 393 to 306.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 5 594 cases were completed. Of these, 3 829 cases (68 per cent) were found to be substantiated, 271 cases (5 per cent) were unsubstantiated, and the remaining 1 494 cases (27 per cent) were not pursuable due to lack of information.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and public transport operators took on board 26 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is at the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service outside office hours), by fax to 2577 1858, by e-mail to info@tcu.gov.hk or by filling in a complaint form downloaded from the TCU website (www.info.gov.hk/tcu).
Appendix
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Public suggestions taken on Board by relevant government departments/public transport operators
(January - March 2013)
I. Public Transport Services
* Add a bus stop at Tung Wui Road to meet the demand of passengers.
II. Traffic Management
Hong Kong Island
* Increase the vehicular green time of a traffic light at Ka On Street to improve traffic flow.
* Increase the vehicular green time and enhance synchronisation of traffic lights at Percival Street to alleviate traffic congestion.
* Adjust the vehicular green time of traffic lights at the junction of Queen's Road East and Hennessy Road to improve traffic flow.
* Impose "No Stopping" restriction at Lockhart Road and the junction of Siu Sai Wan Road and Harmony Road to prevent vehicle obstruction.
* Impose "No Stopping" restriction at Shouson Hill Road to deter illegal parking.
* Extend the effective hours of "No Stopping" restriction at Power Street and City Garden Road to prevent vehicle obstruction.
* Modify road markings at the junction of King's Road and Hei Wo Street to better guide motorists.
* Add a "Keep Clear" road marking at City Garden Road to prevent vehicle obstruction.
* Extend the hatched road markings at Holly Road to prevent vehicle obstruction.
* Convert part of the carriageway into a lay-by with hatched road markings at both ends, impose "No Stopping" restriction along the westbound lane, and replace the "Give Way" traffic sign and road markings with "Stop" sign and road markings on a slip lane at Robinson Road to enhance road safety.
Kowloon
* Increase the vehicular green time of traffic lights, and convert road markings from "Ahead Only" to "Straight Ahead and Turn Right", at the junction of Yen Chow Street West and Sham Mong Road to improve traffic flow.
* Extend the effective hours of "No Stopping" restriction at King Fuk Street and King Hong Street to prevent vehicle obstruction.
* Add traffic signs at Jordan Road to remind motorists of the restricted lane ahead.
* Add road markings at Tonkin Street to deter illegal parking.
* Add a "Give way" line at the junction of Li Tak Street and Kok Cheung Street to remind motorists to slow down.
* Convert parking spaces for goods vehicle into a loading/unloading bay at Luk Hop Street to facilitate loading/unloading activities.
New Territories
* Adjust the vehicular green time of traffic lights at Hang Hong Street to improve traffic flow.
* Add a traffic sign at Tuen Kwai Road to remind motorists to slow down and to watch out for pedestrians.
* Add "No U-turn" traffic signs at Lok Yip Road and Fan Leng Lau Road to remind motorists.
* Add a road marking at the junction of Container Port Road and Kwai Fung Crescent to improve road safety.
* Add a "Keep Clear" road marking at Fung Heung Street to prevent vehicle obstruction.
* Extend a double white line at Ning Tai Road to regulate lane-changing activities.
* Install railings at Wo Che Street to prevent jaywalking.
* Add parking spaces for motorcycles at Tam Kon Shan Road to facilitate parking of motorcycles.
Ends/Tuesday, May 28, 2013
Issued at HKT 18:00
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