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The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 4,233 complaints and suggestions from January 1 to March 31, 2008. Among these, 41 were pure suggestions. The total number of cases represents a decrease of 16.2% as compared with 5,049 cases in the previous quarter, and a decrease of 11% when compared with 4,755 cases in the same quarter of 2007.
The complaints and suggestions were mostly related to public transport services (79%), enforcement matters (13%) and traffic conditions (5%). The number of cases on public transport services decreased by 13.4% from 3,849 in the previous quarter to 3,335 in this quarter. Complaints and suggestions on traffic conditions decreased from 308 in the last quarter to 232 in this quarter.
Cases about road maintenance increased slightly from 66 in the last quarter to 67 in this quarter. The number of complaints about illegal parking and other enforcement matters fell from 740 to 546.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant authorities and government departments for follow-up action.
During the period under review, investigations into 4,024 cases were completed. Of these, 2,562 cases (64%) were found to be substantiated, 275 cases (7%) were unsubstantiated, and the remaining 1,187 cases (29%) were not pursuable due to lack of information.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and organisations took on board 37 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases where public suggestions have helped to bring about improvements is at the Appendix.
People may make suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service after office hours), by fax to 2577 1858, by e-mail to info@tcu.gov.hk or by filling in a complaint form downloaded from the TCU website http://www.info.gov.hk/tcu
Appendix
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Public Suggestions Taken on Board by Relevant Authorities
(January – March 2008)
I. Public Transport Services
Hong Kong Island
* Add a GMB stop at Shau Kei Wan Road to meet the demand of passengers.
Kowloon
* Relocate a GMB stop at Lei Yue Mun Road to facilitate passengers.
II. Traffic Management
Hong Kong Island
* Increase the vehicular green time of traffic light at Hennessy Road to alleviate traffic congestion.
* Increase the pedestrian green time of traffic light at Johnston Road to facilitate pedestrians.
* Install railings at junction of Tsat Tsz Mui Road and Kam Hong Street to prevent jaywalking.
* Install additional traffic cylinders at Cotton Tree Drive to improve road safety.
* Relocate a GMB stop at Perkins Road to improve sightline of motorists.
Kowloon
* Increase the vehicular green time of traffic lights at the following locations to alleviate traffic congestion : Clear Water Bay Road, Rutland Quadrant, Lung Cheung Road and Lee On Road.
* Increase the pedestrian green time of traffic lights at Lei Yue Mun Road and Kai Cheung Road to facilitate pedestrians.
* Extend the effective hours of "No Stopping Restriction" at Wai On Street to prevent vehicle obstruction.
* Add "Give Way" traffic signs at Fuk Lo Tsun Road to remind motorists to slow down.
* Impose "No U-Turn" restriction at Wai Fat Road to improve road safety.
* Convert a "Turn Right Only" road marking to an "Ahead Only or Turn Right" one at Prince Edward Road West to improve traffic flow.
* Add a yellow box at Wang Hoi Road to prevent vehicle obstruction.
* Add a zebra crossing at Tim Fuk Road to facilitate pedestrians.
* Add parking spaces for motorcycles at Oi King Street to facilitate motorcyclists.
New Territories
* Increase the vehicular green time of traffic lights at the following locations to alleviate traffic congestion : Lei Muk Road, Shek Pai Street, Hoi Wong Road, Tuen Yee Street and Ngan Shing Street.
* Increase the pedestrian green time of traffic light at Che Kung Miu Road to facilitate pedestrians.
* Extend the intergreen time of traffic lights at Castle Peak Road – Lingnan to improve road safety.
* Add road markings at Sai Sha Road to remind motorists to slow down.
* Add a "No U-Turn" traffic sign at Ngan Shing Street to remind motorists.
* Convert a lay-by at Kwan Mun Hau Street to a "Waiting will be prosecuted without warning" zone to prevent vehicle obstruction.
* Relocate traffic signs and add road markings at On Chun Street to remind motorists to slow down.
* Adjust a stop line at Kin Shing Lane to improve road safety.
* Modify road markings at Cheung Tsing Highway to regulate lane-cutting activities.
* Install railings at Kwu Tung Road to deter illegal parking on pavement.
* Modify railings at On Chun Street to improve sightline between motorists and pedestrians.
* Erect steel bollards at San Wo Lane to deter illegal parking on pavement.
* Prohibit entry of vehicles of length over 12m from Tsun Wen Road into Kin Shing Lane to improve road safety.
* Add parking spaces for motorcycles at Tin Sau Road to facilitate motorcyclists.
Ends/Wednesday, July 2, 2008
Issued at HKT 18:36
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