The Digital Policy Office (DPO) announced today (October 14) that the "iAM Smart" mobile application is introducing an AI Assistant feature to answer enquiries about government public services.

     The AI Assistant's service covers enquiries related to government public services. Members of the public only need to type in their enquiries, and the AI Assistant will leverage AI technology to retrieve information instantly from official sources, and organise it into coherent and concise content for reference by members of the public. When members of the public enquire about an online application procedure, the AI Assistant will list out eligibility criteria, step-by-step instructions and a relevant service link, enabling one-click access to the online service. Where applicable, it will also integrate with the "e-ME" form filling function of "iAM Smart" to assist users in completing online forms with ease.

     The latest version of the "iAM Smart" mobile application (version 5.0), with the AI Assistant feature, will be released to users gradually starting from today to late October via official application stores. Users can install the latest version of the mobile application and simply tap the icon of the mascot "Swifty" (see attachment) on the homepage to activate the AI Assistant.

     The DPO will continuously optimise the AI Assistant feature. It is anticipated that an enhanced version of AI Assistant with personalised features will be launched by the end of 2026, further enhancing the user experience.

Ends/Wednesday, October 14, 2026
Issued at HKT 17:00

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