Digital Policy Office holds second "AI+ Civil Service: Empowering Public Services Transformation through AI Tools" Series technology forum (with photos)
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The Acting Commissioner for Digital Policy, Mr Daniel Cheung, said in his opening address that to implement Hong Kong's First Five-Year Plan and the 2026 Policy Address, the DPO accords priority to advancing "AI+ Civil Service" initiatives. Through reforming public administration with AI technology, deepening the development and utilisation of data resources, and promoting data sharing within the Government, as well as expediting the implementation of government AI projects, the DPO endeavours to enhance the efficacy of public administration.
Mr Cheung said that the smart use of AI and data not only helps government departments enhance their efficiency in processing information and completing various routine tasks, but more importantly, makes public services easier for the public to access, understand, and use.
Mr Cheung said that the AI Efficacy Enhancement Team, led by the Deputy Chief Secretary for Administration, had so far facilitated and implemented the first batch of 30 efficacy enhancement projects involving 13 departments. The DPO will continue to provide shared AI resources and support to government departments, assisting them in adopting AI safely and effectively. The DPO is also taking forward the "iAM Smart" AI Assistant project and AI Agents pilot run within the Government.
Mr Cheung added that, while promoting the application of AI, it is necessary to ensure proper access management, information security and human oversight so that the technology can deliver benefits in safe and controllable manner.
The forum was organised by the Smart Government Innovation Lab (Smart Lab) under the DPO in collaboration with the Hong Kong Productivity Council (HKPC), Hong Kong Cyberport Management Company Limited and the Hong Kong Science and Technology Parks Corporation (HKSTP). Representatives from the Government, relevant organisations and technology companies were invited to share their practical experiences in adopting AI in civil service and public services. An AI expert from the Shanghai Municipal Bureau of Data shared online the practical experience in "AI+ Civil Service", while the HKPC and the HKSTP introduced the latest developments in AI technology and application solutions. The forum also showcased AI solutions from the industry to facilitate exchanges between the Government and the sector.
For more details, please visit the Smart Lab website (www.smartlab.gov.hk/en/).
Ends/Tuesday, October 6, 2026
Issued at HKT 19:55
Issued at HKT 19:55
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