The Secretary for the Civil Service, Mrs Ingrid Yeung, visited the Government Property Agency (GPA) this afternoon (October 5) to learn about the department's work in managing government properties and leveraging technology to enhance the quality and efficiency of services. She also met and exchanged views with staff representatives from various grades in the department.

     Accompanied by the Permanent Secretary for the Civil Service, Ms Shirley Lam, Mrs Yeung first met with the Government Property Administrator, Mr Raymond Sy, and other directorate staff, and received a briefing on the latest developments of the department's work on the use of government properties and enhancement of public spaces in joint-user government office buildings among other matters.

     Mrs Yeung then met with staff of the Property Management Division to learn about the latest situation of the management of government properties, including the preparatory work for the Hong Kong Port Area of the Huanggang Port Building conducted by the multidisciplinary team responsible for property management of the redeveloped Port. Mr Sy said that the department's staff have been working as one, in collaboration with the Security Bureau and other relevant departments, to ensure comprehensive preparation for the smooth opening of the Port.

     During the visit, the GPA staff introduced to Mrs Yeung the department's latest research and development in technology applications that aim to leverage AI to assist in the processing of large volumes of property management invoices and applications for repair and maintenance of property facilities, including the extraction and verification of data. This not only reduces the work of manual data input and checking to streamline workflow, but also enhances the accuracy of the vetting process. Staff can allocate their time more flexibly to follow up on complex cases and improve service quality.

     Mrs Yeung also watched a demonstration by staff of the Management Services Division of the in-house developed Mobile Site Inspection System (MSIS), a mobile application used in daily property inspections. The MSIS ensures standardisation of inspection items by listing the items to be inspected, while its report generation function not only streamlines writing and unifies report formatting, but also facilitates the systematic organisation of property inspection information. After processing by AI, the data will be uploaded to the government cloud, enabling staff to make use of big data analysis to study ways to further optimise services. Unlike in the past when paper documents such as property plans had to be carried during property inspections, staff now only need a tablet installed with the MSIS to view relevant property information, fill in inspection records, and take and upload inspection photos in a one-stop manner, with the application promptly generating an automated draft inspection report.

     Mrs Yeung said, "Hong Kong's First Five-Year Plan proposes to leverage AI technology to reform public administration. I encourage policy bureaux and departments to adopt an innovative spirit, integrate workflow, enhance overall efficiency, and build a more professional and efficient civil service." 

     Before concluding her visit, Mrs Yeung met with staff representatives from various grades in the department to exchange views on matters of concern to them.

Ends/Monday, October 5, 2026
Issued at HKT 18:18

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