Male owner of wedding decoration company convicted of engaging in wrongly accepting payments
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Hong Kong Customs earlier received numerous reports alleging that a wedding decoration company in San Po Kong suddenly suspended its business in May 2025, failing to provide prepaid wedding decoration services purchased by customers and to arrange refunds.
After an investigation, Customs found that the company involved had been experiencing financial difficulties. Nevertheless, while the company was about to cease business, the male owner continued to accept payments for prepaid wedding decoration services from customers and ultimately failed to provide the services.
Customs reminds traders to comply with the requirements of the TDO. Consumers are also reminded to procure services at reputable shops and think prudently before making decisions on consumption with prepayment.
Under the TDO, any trader commits an offence if, at the time of acceptance of payment, the trader intends not to supply the product or intends to supply a materially different product, or there are no reasonable grounds for believing that the trader will be able to supply the product within a specified or reasonable period. The maximum penalty upon conviction is a fine of $500,000 and imprisonment for five years.
Members of the public may report any suspected violations of the TDO to Customs' 24-hour hotline 182 8080 or its dedicated crime-reporting email account (crimereport@customs.gov.hk) or online form (eform.cefs.gov.hk/form/ced002).
Ends/Thursday, September 10, 2026
Issued at HKT 16:50
Issued at HKT 16:50
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