The Chief Executive, Mr John Lee, visited Sham Shui Po District today (August 26). He toured a public housing estate and an elderly centre to listen to the views of members of the public on the 2026 Policy Address. He also visited the 1823 Contact Centre in Sham Shui Po District.
 
     The Secretary for Health, Professor Lo Chung-mau; the Secretary for Innovation, Technology and Industry, Professor Sun Dong; the Secretary for Home and Youth Affairs, Miss Alice Mak; the Director of Home Affairs, Ms Priscilla To; and the Director of Social Welfare, Mr Edward To, also joined relevant parts of the visit.
 
     Accompanied by the District Officer (Sham Shui Po), Mr Oscar Wong, Mr Lee visited Un Chau Estate, where he met with an elderly resident to learn about her use of services from ambulatory care centres. Mr Lee said that the Hong Kong Special Administrative Region (HKSAR) Government has been actively promoting ambulatory care services, under which suitable patients may undergo examinations and treatment with multidisciplinary support within the same day, without the need for an overnight hospital stay, before returning home to rest. Ambulatory care services help reduce unnecessary hospitalisation and provide patients with more convenient treatment and services. This could enhance the service capacity and efficiency of the public healthcare system, so that more members of the public may receive appropriate services at an early stage.
 
     Mr Lee had earlier visited Kwong Wah Hospital to learn about the operation of its Ambulatory Orthopaedic Service Centre and the hospital's application of innovative technologies. He said that the HKSAR Government is committed to deepening healthcare reform and enhancing the quality and efficiency of public healthcare services, including the application of AI technologies in hospitals to enhance the accuracy and speed of clinical diagnoses, so that patients may receive appropriate treatment sooner. He said that the Government will continue to promote the digital upgrading of the healthcare system and actively introduce innovative technologies to further enhance the standard of public healthcare services.
 
     Mr Lee then visited the Un Chau Estate Baptist Church Elderly Centre to learn about the various types of activities and services provided by the centre to enrich the lives of its elderly users. He said that the Government has long upheld the principle of ageing in place as the core, and has continued to strengthen support for elderly persons, including increasing the total number of Community Care Service Vouchers for the Elderly and adding three Neighbourhood Elderly Centres in last year's Policy Address to strengthen district support for the elderly.
 
     Mr Lee then visited the 1823 Contact Centre to learn how the centre applies AI technologies to expedite the handling of public enquiries, requests for assistance and complaints. He said that 1823 has been actively applying various AI technologies in receiving and analysing public enquiries, assigning cases, analysing data and so on, so as to respond more quickly to requests for assistance and complaints from members of the public. He has asked the Digital Policy Office to continue leading 1823 in actively applying AI and other innovative technologies to continuously enhance efficiency.
 
     Mr Lee said that the current-term Government is committed to turning policy blueprints into tangible outcomes in developing the economy and improving people's livelihood. Through district visits and meaningful exchanges with members of the public, the Government can better understand their needs and aspirations, and the insights gained will help formulate new policy initiatives. He said that he and his team will continue to listen to views from various sectors of society, so that policy measures could better address livelihood needs and the Government could dedicate its efforts in striving for a vibrant economy, pursuing development and improving people's livelihood.

Ends/Wednesday, August 26, 2026
Issued at HKT 16:42

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