Taxi Service Commendation Scheme recognises trade's continuous efforts to enhance service quality (with photos)
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Speaking at the Prize Presentation Ceremony, the Commissioner for Transport and Chairman of the CTSQ, Miss Winnie Tse, said that she was pleased to note the increasing participation of taxi drivers, the trade and the public in the Commendation Scheme in recent years. This demonstrated the public's support and encouragement for practitioners who delivered quality riding experiences.
Miss Tse highlighted that the Government has incorporated "continuing to enhance taxi service quality" into the Transport Strategy Blueprint as one of the key areas of work in the long run, and has promoted the long-term healthy development of the industry through various measures, including the introduction of the taxi fleet regime to establish more professional and systematic fleets. With a view to leveraging technology to improve driving and passenger safety, all fleet taxis are installed with three devices, namely a Global Navigation Satellite System, a dash camera and CCTV. All taxis will also be equipped with these devices in future.
In addition, the Government has enhanced the Taxi Written Test and introduced the Taxi-Driver-Offence Points system along with a two-tier penalty system, aiming to attract new blood to the industry and foster a virtuous cycle. Furthermore, the new taxi e-payment requirement has been smoothly implemented, with the number of e-payment transactions growing exponentially and being well received by passengers. The TD will continue to work closely with the trade, including implementing the installation of Journey Recording Systems inside the compartments of all taxis to safeguard the rights and interests of both passengers and drivers.
Miss Tse said, "We would like to thank the trade for the concerted effort, putting the enhancement of travel experience first and ensuring the smooth implementation of these measures. Such measures represent 'one small step' for an individual, which together form 'one giant leap' in reforming the taxi industry, where 'reform is an ongoing journey'. Looking ahead, we rely on your support to jointly deepen the reform to provide more quality choices for personalised point-to-point public transport services to benefit passengers and tourists."
An assessment panel comprising non-trade members of the CTSQ and representatives of relevant government departments selected 20 Quality Taxi Drivers this year from 627 nominated taxi drivers. The driver receiving the highest number of votes in the public voting was presented with the Most Popular Taxi Driver award, while two taxi drivers who delivered exceptional service during rides were awarded the Good Driver, Good Service awards. The assessment panel also selected one Quality Taxi Service Management Team based on performance in management, technological applications and social responsibility. A list of awardees is provided in the Annex.
Ends/Friday, August 21, 2026
Issued at HKT 17:18
Issued at HKT 17:18
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