The following is issued on behalf of the Hong Kong Monetary Authority:

     ​The Hong Kong Monetary Authority (HKMA) published today (July 24) Issue No. 28 of the Complaints Watch, which highlights the latest banking complaint trends, emerging topical issues, and areas that Authorized Institutions (AIs) should be alert to. Complaints Watch is a semi-annual publication aimed at promoting proper standards of conduct and prudent business practices among AIs.
      
     In the first six months of 2026, the HKMA received 2 310 banking complaints, representing an increase of 22 per cent as compared to the same period of 2025. The main driver to the growth was complaints related to the operation of banking accounts, particularly as a result of increased account reviews and monitoring by AIs following the enhanced intelligence sharing between the Hong Kong Police Force and AIs with a view to addressing the serious fraud problem. The HKMA has reminded AIs to ensure proper and adequate communication with the customers affected in order to minimise inconvenience. 
      
     This issue also contains two feature articles about "Supporting Customers in Financial Distress" and "Meeting Customer Expectations in the Digital Era".
      
     The Complaints Watch is available on the HKMA website.

Ends/Friday, July 24, 2026
Issued at HKT 16:45

NNNN