LCSD's new measures to combat touting activities to take effect from July 7

***************************************************************************

The Leisure and Cultural Services Department (LCSD) reminds SmartPLAY users that with effect from next Tuesday (July 7), they can log into the My SmartPLAY mobile app via "iAM Smart" from 7am each day and enjoy priority bookings of facilities available within seven days. This new measure leverages the authentication function of "iAM Smart" to strengthen the verification of the identity of leisure and sports facilities/venues hirers, further combating the unauthorised transfer of bookings of these facilities/venues (commonly referred to as touting activities). As "iAM Smart" is for use by persons aged 11 or above, the SmartPLAY mobile app will remain accessible for users aged under 11 to make bookings from 7am each day.

     SmartPLAY users not intending to use "iAM Smart" can continue to log into the My SmartPLAY mobile app, the official SmartPLAY website, smart self-service stations or service counters at various leisure venues to make bookings from 7.15am each day.

     The LCSD strongly encourages SmartPLAY users aged 11 or above to register as "iAM Smart" users for making priority bookings of leisure and sports facilities/venues from 7am each day. Members of the public who wish to register as "iAM Smart" users, or understand the procedures of identity authentication of SmartPLAY users via "iAM Smart", may refer to the Annex.

     The LCSD once again reminds SmartPLAY users not to permit any third party to use their "iAM Smart" accounts, and not to provide their account information to touts for making bookings. Any users who have ever used touting services or provided their account information to others should change their passwords as soon as possible. The LCSD will continue to strictly enforce the Conditions of Use of SmartPLAY. For any users who breach the conditions concerned by using computer programmes or automated tools to make bookings or interfere with the normal operation of the system, regardless of whether they have logged into the SmartPLAY system via "iAM Smart" and whether any booking or transaction has been made, the LCSD will suspend their accounts for 360 days without any prior notice.

Ends/Friday, July 3, 2026
Issued at HKT 11:30

NNNN

Archives Yesterday's Press Releases

Back to Index Page

Today's Press Releases

Attachment

Annex