Hong Kong Customs arrests sole proprietor of model and toy shops
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Customs earlier received a number of reports alleging that someone sold models and toys through two physical shops and their respective online shops but failed to supply the ordered goods within the specified date or a reasonable period after accepting payments from customers. Also, no refund was offered in a timely manner. As of yesterday, the reports received by Customs involved 26 customers and 57 toy products, with the total amount involved being about $98,000.
After investigations, Customs officers yesterday arrested a 41-year-old man suspected to be connected with the case. He is the sole proprietor of the two shops concerned in Mong Kok.
An investigation is ongoing, and the arrested man has been released on bail pending further investigation.
Customs reminds traders to comply with the requirements of the TDO and consumers to procure products at reputable shops.
Under the TDO, any trader commits an offence if at the time of acceptance of payment, the trader intends not to supply the product or intends to supply a materially different product, or there are no reasonable grounds for believing that the trader will be able to supply the product within a specified or reasonable period. The maximum penalty upon conviction is a fine of $500,000 and imprisonment for five years.
Members of the public may report any suspected violations of the TDO to Customs' 24-hour hotline 182 8080 or its dedicated crime-reporting email account (crimereport@customs.gov.hk) or online form (eform.cefs.gov.hk/form/ced002).
Ends/Wednesday, June 24, 2026
Issued at HKT 15:30
Issued at HKT 15:30
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