TD rigorously verifies "direct issue" applications and expands capacity to optimise procedures and experience (with photos)
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The Commissioner for Transport, Miss Winnie Tse, visited the Hong Kong Licensing Office (HKLO) at United Centre, Admiralty. She was briefed on the operations and application situation following the full implementation of online appointments for "direct issue" counter services since March 16, coupled with a 40 per cent increase in booking quotas on each working day and service extension to the four Licensing Offices across the territory.
Miss Tse was pleased to note that the operation of the appointment booking system has largely been stable and smooth since its rollout. Applicants may follow system instructions to make appointments and submit applications at selected Licensing Offices in a fair and orderly manner, saving queuing time on-site. She also observed how the current appointment system with applicants' real-name registration conducts identity verification through preliminary vetting of identity documents and driving licences uploaded by applicants, aided by artificial intelligence (AI) technologies, while counter staff verify the originals of supporting documents required on-site. If documents are in order, Hong Kong Full Driving Licences can be issued on the same day.
Miss Tse said, "Applications for 'direct issue' involve documents issued outside Hong Kong. As applicants can be directly issued with a Hong Kong Full Driving Licence without taking a local driving test, we must conduct rigorous checks and, where necessary, approach relevant authorities to verify the authenticity of the documents to safeguard road safety in the public interest. At the same time, we will actively explore the use of AI technologies to improve the processing of applications and promote the integrated development of digital technologies and transport to further enhance efficiency and the application experience."
The TD has been promoting the digitalisation of licensing services and is now offering more than 20 online licensing services. The number of applicants submitting online applications has increased significantly from about 140 000 in 2021 (7 per cent of the total) to about 790 000 in 2025 (35 per cent), representing a 4.6-fold increase, as members of the public gradually adapt to and are keen on using more convenient electronic services.
In addition, Miss Tse learned about the HKLO's work in vehicle registration and licensing. She expressed appreciation to the team for deploying additional staff and working overtime to cope with the recent influx of first registration applications for electric private cars due to the "One-for-One Replacement" Scheme. She also visited the Public Vehicles Unit and was updated on its licensing services for public transport vehicles.
Ends/Thursday, April 23, 2026
Issued at HKT 12:45
Issued at HKT 12:45
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