Cross-boundary passenger traffic estimation and arrangements for Easter and Ching Ming festive period (with photo)
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The ImmD estimates that the passenger traffic at the Lo Wu Control Point, the Lok Ma Chau Spur Line Control Point and the Shenzhen Bay Control Point will be heavy, with a daily average forecast of about 240 000, 220 000 and 184 000 passengers respectively.
To cope with the anticipated heavy traffic during the festive period, the ImmD has minimised leave for frontline officers for flexible deployment and operation of additional counters, temporary counters and channels. Additional security guards will also be deployed to provide crowd management support.
Furthermore, the ImmD, the Hong Kong Police Force, the Customs and Excise Department and the MTR Corporation Limited will set up a joint command centre at the Lo Wu Control Point to make necessary arrangements. The ImmD will also establish close communication with Mainland authorities, including the Shenzhen General Station of Exit and Entry Frontier Inspection. To ensure a smooth passenger traffic flow, passenger conditions will be closely monitored and appropriate traffic diversion plans will be adopted when necessary.
The ImmD advises all land boundary passengers to plan in advance, avoid making their journeys during busy periods and keep track of radio and TV broadcasts on traffic conditions at various control points. Residents and visitors may also visit "Easy Boundary" (www.sb.gov.hk/eng/bwt/status.html?type=outbound), a one-stop information platform on immigration clearance launched by the Security Bureau, to obtain useful information in one go, including the respective average waiting time for passengers and private cars at land BCPs, as well as for the Hong Kong-Zhuhai-Macao Bridge cross-boundary shuttle bus (Gold Bus) and the Lok Ma Chau-Huanggang cross-boundary shuttle bus (Yellow Bus) to plan their trips and save waiting time.
For travellers making journeys to the Mainland, the ImmD reminds them to carry their proof of identity and valid travel documents for crossing the boundary. Hong Kong residents should also check the validity of their Home Visit Permits. Non-permanent residents must carry their valid smart identity card as well as their Document of Identity for Visa Purposes or valid travel document.
Holders of the acknowledgement receipt issued due to reported loss or replacement of their Hong Kong identity cards, or children under 11 years old who hold Hong Kong identity cards, should carry a valid travel document or Re-entry Permit.
About 700 e-Channels have been installed at various control points. To further enhance passenger clearance efficiency, 12 additional new e-channels, equipped with the "Face Easy e-Channel" function, have been installed in the Hong Kong International Airport arrival hall today (March 31). When using the "Face Easy e-Channel" service, eligible Hong Kong residents only need to face the cameras, and arrival immigration clearance will be completed upon successful verification of identity via facial recognition technology. There is no need for them to present any documents or QR code. Moreover, following the adjustments of the eligibility criteria for the e-Channel service for Hong Kong permanent residents, holders of an Electronic Exit-Entry Permit for Travelling to and from Hong Kong and Macao (e-EEP), holders of People's Republic of China electronic ordinary passports, departing visitors using "Smart Departure", and Macao residents, the eligibility criteria for e-Channel service for frequent visitors has been relaxed, and the enrolment procedure for the e-Channel service have been simplified with effect from February 27. For details of the e-Channel services, please visit: www.immd.gov.hk/eng/services/immigration_clearance.html.
Hong Kong residents who require assistance while travelling outside Hong Kong may call the 24-hour hotline of the Assistance to Hong Kong Residents Unit of the ImmD at (852) 1868, call the 1868 hotline using network data or use the 1868 Chatbot via the ImmD Mobile App, send a message to 1868 WhatsApp assistance hotline or 1868 WeChat assistance hotline or submit the Online Assistance Request Form.
Ends/Tuesday, March 31, 2026
Issued at HKT 17:00
Issued at HKT 17:00
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