The following is issued on behalf of the Office of The Ombudsman:

     The Hong Kong International Ombudsman Academy under the Office of The Ombudsman today (March 27) held its first community seminar at the Leighton Hill Community Hall. The seminar, titled "Public Administration and You" aimed to brief District Council members and their assistants on the Office's functions and work, enabling them to have a better grasp of the Office's procedures for complaint handling and resolving problems faced by members of the public. Presented by a Chief Investigation Officer, the seminar highlighted the three strategic focuses championed by the Ombudsman, Mr Jack Chan, and the results obtained. By pressing ahead at full steam with mediation, interdepartmental collaboration and the promotion of a positive complaint culture, the Office strives to foster good governance, prevent maladministration and effectively address public grievances, thereby enhancing the public's sense of happiness and fulfilment.

     In addition to today's seminar, a second session is being organised to facilitate broad participation by District Council members and their assistants. The next session is scheduled for May. The response has been enthusiastic, with more than 300 participants signing up for the two sessions to engage in interactive discussions and exchanges.

Ends/Friday, March 27, 2026
Issued at HKT 17:28

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