Trade Single Window to replace Road Cargo System on May 1
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The TSW provides a one-stop electronic platform for trade members to lodge business-to-government trade documents for trade declarations and cargo clearances. The TSW streamlines trade document submissions, helping traders save time and costs. The TSW Phase 3 services will be rolled out in three batches starting this year. The first batch of services covers the advance cargo information (road) service currently provided by ROCARS. To tie in with the system migration, ROCARS will cease operation from midnight on May 1, and the relevant cutover work is expected to be completed in the early morning of the same day. During the system cutover period, cargo clearance services at land boundary control points in operation will remain normal.
The Customs and Excise Department reminds the trade that, if cross-boundary transportation is required during the system cutover period on May 1, they should plan ahead to submit advance cargo information (road) and complete the relevant bundling arrangements well in advance.
To facilitate the smooth transition of the trade to the TSW Phase 3 services, the Commerce and Economic Development Bureau and the Customs and Excise Department have launched a series of publicity and promotion activities, including organising briefings and training sessions for the trade, and strengthening communication with the trade through various channels to provide appropriate support. For enquiries, please contact the Office of Trade Single Window Operation at 2117 3348 or by email to enquiry@tradesinglewindow.hk.
Ends/Friday, March 27, 2026
Issued at HKT 11:00
Issued at HKT 11:00
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