The Transport Department (TD) today (March 15) reminded taxi drivers that, starting from April 1, 2026, they must provide electronic payment means (e-payment means) to facilitate passengers' payments of taxi fares. Before boarding, passengers may check the stickers on taxi windows or ask the driver about the e-payment means available. Passengers may also continue to pay in cash. Drivers who have yet to install e-payment means are urged to do so as soon as possible to familiarise themselves with the operations.

     From April 1, all taxi drivers are required to provide at least two types of e-payment means, including one QR code e-payment means (such as AlipayHK, WeChat Pay HK or BoC Pay) and one non-QR code e-payment means (such as Octopus cards, credit cards or Faster Payment System (FPS)). Drivers may flexibly choose the e-payment means based on their operational needs. Stickers showing the available e-payment means should be displayed at designated positions on taxi windows for passengers' easy reference. There are e-payment platforms (e.g. Octopus Mobile POS) available in the market supporting multiple payment means to enable drivers to meet the mandatory requirement.

     A spokesman for the TD said, "The new requirement aims to leverage the use of electronic technology to further enhance the overall quality of taxi services. Different types of e-payment means can provide convenience to passengers, especially tourists, in settling fares, cater for their different needs, and improve the operational efficiency of the taxi trade at the same time."

     Since August 2025, the TD has been steering major e-payment platforms and the taxi trade to step up publicity and public education to familiarise taxi drivers with the mandatory requirement. The TD has also hosted over 20 workshops at community halls and centres across the territory and 11 outreach activities at taxi stands to proactively engage drivers, so that they understand the operations of e-payment means, and assist them to register as users. To date, about 1 900 drivers have joined the workshops. An additional workshop for drivers to register as users will be held from 6pm to 9pm on March 20 at the hall of Henry G. Leong Yaumatei Community Centre.

     In addition, dedicated service counters have been set up at three Government carparks on Rumsey Street in Sheung Wan and in Kwai Fong and Tsuen Wan from March 7 to April 4 from 9.30am to 5.30pm to further support drivers in installing and registering for e-payment means early. Taxi drivers can make reservations by phone (3842 5821), email (taxiteam@td.gov.hk) or fax (2824 2176) to save waiting time. Over 1 600 drivers have made bookings so far. Reservation holders who drive to the counters will enjoy one hour of free parking.

     The TD has strengthened publicity through multiple channels, including dedicated liquefied petroleum gas filling stations for taxis, taxi stands at the airport, boundary control points and major stations, designated pre-service training schools for taxi drivers and taxi driver identity plate agents. Publicity has also been carried out regularly via placards inside taxi compartments, the Radio Announcement in the Public Interest, posters, social media, websites, taxi trade conferences and taxi newsletters. The Government noted that the taxi trade is ready for the new requirement.

     Members of the public may refer to the TD's leaflet on taxi e-payment means (see Annex, Chinese only) coupled with infographics on the Agent T Facebook page (www.facebook.com/AgentT.hk) on the new requirement, or call the hotline at 2804 2600 for details.

Ends/Sunday, March 15, 2026
Issued at HKT 10:03

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