The Transport Department (TD) today (March 9) reminded the public that Autotoll Limited announced earlier it will terminate all services of the Autotoll's Electronic Toll Collection (ETC) and VGoPAY e-wallets starting from 0.00am next Monday (March 16), after which these stored value facilities can no longer be used for tunnel tolls and the Hong Kong-Zhuhai-Macao Bridge (HZMB) toll payments.
 
　　The TD again urged current Autotoll ETC or VGoPAY users paying tunnel tolls to immediately switch to other auto-payment means via the HKeToll website (www.hketoll.gov.hk) or mobile app. For the HZMB, Autotoll ETC users yet to apply for the Unitoll service must stop and pay at the manual toll lanes starting from next Monday.
 
　　A spokesman for the TD said that it has instructed the HKeToll toll service provider to proactively remind Autotoll ETC and VGoPAY users to switch to other auto-payment means promptly to avoid disruption. The TD will maintain close liaison with the regulatory authority concerned and has requested Autotoll Limited to properly follow up with its users.
 
　　Members of the public may call the HKeToll 24-hour customer service hotline at 3853 7333 for enquiries about setting up auto-payment means for HKeToll; or call Autotoll's customer service hotline at 2627 8888 regarding the HZMB toll payments using Unitoll, as well as arrangements for cancelling Autotoll ETC or VGoPAY accounts or applying for refunds of account balances without delay.

Ends/Monday, March 9, 2026
Issued at HKT 10:00

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