Today (February 11), the Assistant Commissioner of Customs and Excise (Intelligence and Investigation), Mr Wong Ho-yin, witnessed by the Commissioner of Customs and Excise, Mr Chan Tsz-tat, signed a Memorandum of Understanding (MOU) with Taobao & Tmall at the Customs Headquarters Building to establish a closer co-operative relationship. 

     At the signing ceremony, Mr Chan said that Taobao & Tmall has long been working hand in hand with Hong Kong Customs. The corporation is not only a member of the World Customs Organization Regional Private Sector Group-Asia Pacific, providing valuable insights from the business perspective on customs affairs and international trade, but this time Taobao & Tmall has become the first cross-boundary e-commerce platform to sign an MOU with Hong Kong Customs, marking an important milestone in the co-operation between the two parties. Through the signing of the MOU, both sides will establish a closer communication and collaboration mechanism, strengthen compliance promotion, and work together to prevent prohibited or controlled items from entering Hong Kong through online shopping channels, thereby providing more comprehensive protection for consumers.

      The Head of the Hong Kong & Macau Taobao Marketplace, Mr Lok Ding, also stated that Taobao & Tmall will continue to optimise its internal monitoring system and make good use of technological means, such as big data and AI, to strengthen supervision of product listings, transaction processes, and after-sales services. The goal is to achieve "prevention beforehand, monitoring during the process, and follow-up afterwards," in order to develop the business in a responsible and sustainable manner, and to work together with Hong Kong Customs to construct a robust line of defense.

     ​Hong Kong Customs will continue to adopt innovative thinking in its development, strengthen co-operation with the industry, and steadfastly uphold the mission of safeguarding Hong Kong and facilitating legitimate trade.

Ends/Wednesday, February 11, 2026
Issued at HKT 18:40

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