​The Digital Policy Office (DPO) held the third Technology Forum in its AI+ Civil Services series at Cyberport today (February 4). The forum, themed "Workflow Revolution - Smarter Processes, Greater Efficiency", was held in a hybrid mode and attracted over 900 professionals from nearly 100 government departments, as well as public and private organisations, to jointly explore and promote the use of AI in optimising government processes and improving work efficiency.

　　Addressing the opening ceremony, the Acting Commissioner for Digital Policy, Mr Daniel Cheung, stated that AI has become a global development driving force. He said that the Government must actively utilise AI in public administration to enhance service efficiency and quality, thereby benefitting more citizens. Mr Cheung also appealed to the Government and industry to work together to strengthen the development of the AI ecosystem and achieve the vision of developing Hong Kong into an international innovation and technology (I&T) centre.

　　At the forum, a number of government departments, public organisations and technology companies were invited to share and exchange technical insights on the application of AI under the two themes "Document Management and Processing" and "Workflow Management and Automation". Among the sharing sessions, the Electrical and Mechanical Services Department shared its new AI initiatives; Cyberport outlined government AI application in practice; while the Hong Kong Productivity Council and the Hong Kong Applied Science and Technology Research Institute showcased their related AI solutions. The forum also featured a number of booths showcasing latest-use cases from the industry, allowing government colleagues to gain a deeper understanding of how AI can be applied to transform public services.

　　This forum was organised by the Smart Government Innovation Lab (Smart Lab) under the DPO in collaboration with Hong Kong Cyberport, the Hong Kong Productivity Council and the Hong Kong Science and Technology Parks Corporation. The Smart Lab has been committed to connecting the Government with the I&T sector, actively fostering close partnerships between local start-ups, small and medium-sized enterprises, and government departments. Through regularly organising promotional activities and technology exchange workshops, the Smart Lab supports and assists government departments in accelerating the introduction of local innovative technology products and solutions to facilitate business matching and achieve mutually beneficial outcomes.

　　To promote the wider adoption of AI across government departments, the DPO will continue to launch various promotional activities and technology forums. Interested parties are encouraged to stay engaged and participate in the upcoming events. For more details, please visit Smart Lab website (www.smartlab.gov.hk/en/).

Ends/Wednesday, February 4, 2026
Issued at HKT 19:10

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