The Digital Policy Office (DPO), together with the Guangdong Provincial Administration of Government Service and Data, as well as the Identification Services Bureau of the Macao Special Administrative Region (Macao SAR), today (January 27) announced the establishment of the Guangdong-Hong Kong-Macao Cross-boundary Public Services Designated Self-service Area and the setting up of the Macao SAR Government e-Services self-service kiosk at the Treasury Building, enabling residents and enterprises in Hong Kong to enjoy simple and convenient cross-boundary public services starting today.
 
     The DPO has been advancing the initiative of Cross-boundary Public Services between Guangdong, Hong Kong and Macao. Following the installation of the Hong Kong Cross-boundary Public Services self-service kiosks and "iAM Smart" self-registration kiosks earlier in the nine Mainland cities of the Guangdong-Hong Kong-Macao Greater Bay Area (GBA) and Macao, a one-stop Self-service Area jointly established with Guangdong Province and the Macao SAR is now available in Hong Kong.
 
     In delivering his speech, the Commissioner for Digital Policy, Mr Tony Wong, said, "The launch of the Guangdong-Hong Kong-Macao Cross-boundary Public Services Designated Self-service Area marks another step forward in the collaborative efforts of Guangdong, Hong Kong and Macao to promote cross-boundary public services. It provides residents and enterprises in Hong Kong with one-stop access to the relevant public services, thereby achieving seamless cross-boundary public services across the three places."
 
     Starting today, the public can register for "iAM Smart+" and access various public services of Guangdong Province and the Macao SAR by visiting the Self-service Area located on 1/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon. The Self-service Area is open from 9am to 5pm, Monday to Friday (except public holidays), with the following self-service kiosks:
 

• Guangdong Province's cross-boundary public services kiosk: providing over 100 Guangdong Province public services covering areas such as housing, retirement and employment;
• Hong Kong's "iAM Smart" self-registration kiosk: facilitating Hong Kong residents in registering for "iAM Smart" and accessing over 1 300 government, public and private online services; and
• Macao SAR Government e-Services self-service kiosk: providing 37 Macao public services from 11 government departments, covering areas such as identity verification, tax enquiries and social welfare.

     The DPO will continue to work closely with Guangdong and Macao to further enhance the Cross-boundary Public Services, with a view to coping with the demands of residents and enterprises in the GBA for Hong Kong public services.

     For details, please visit the Hong Kong Cross-boundary Public Services website at www.crossboundaryservices.gov.hk.

Ends/Tuesday, January 27, 2026
Issued at HKT 16:32

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