The Health Bureau (HHB) announced today (January 20) that Hong Kong citizens can authorise designated medical institutions outside Hong Kong to deposit their radiology reports and images into their personal eHealth accounts through the "Personal Folder" function in the eHealth mobile application (eHealth App) starting from January 27. This will enable citizens to store and utilise electronic health records from healthcare services received outside Hong Kong in a more convenient and secure manner, thereby facilitating greater continuity of care.

     Starting from January 27, citizens can submit an authorisation application through the "Personal Folder" function in the eHealth App before receiving radiology services at three designated medical institutions outside Hong Kong (namely the University of Hong Kong-Shenzhen Hospital, Shenzhen New Frontier United Family Hospital and Zhongshan Chen Xinghai Hospital of Integrated Traditional Chinese and Western Medicine). Citizens will then receive an "Authorisation QR Code" in the mobile application. When seeking medical care at the designated medical institutions, citizens can present the QR code along with their Hong Kong identity card to local healthcare personnel for identity verification and authorisation. The medical institution will then assist the citizens to directly deposit the radiology reports and images of that consultation into their personal eHealth accounts. Moreover, eHealth users can apply for the service on behalf of family members using the "Caregiver" function in the mobile application. 

     Compared to the current arrangement where citizens can self-deposit medical records into their personal eHealth accounts, this upgraded function supports the deposit of high-resolution radiology images, which are often challenging for citizens to upload themselves. In addition to viewing the relevant records through the mobile application, citizens can also authorise healthcare providers in Hong Kong to access them through the eHealth system during follow-up care.

     A spokesperson for the HHB said, "Since July 2024, the HHB has launched the 'Personal Folder' function to enable citizens to self-deposit medical records obtained during consultations outside Hong Kong to eHealth, under the principle of 'bring your own health records'. The introduction of the high-resolution radiology image function upgrade marks a significant step in cross-boundary medical record sharing. This upgrade supports citizens in consolidating medical records obtained from different healthcare processes into their personal eHealth accounts, offering more convenience for future management and usage. Building on the experience gained from implementing the new function, we will continue to optimise the processes and enhance the user experience, and gradually extend the function to cover more types of medical records and institutions, with a view to more effectively supporting citizens using cross-boundary healthcare services."

     The HHB has set up support stations at the three designated medical institutions outside Hong Kong to assist Hong Kong citizens in registering for eHealth, downloading the eHealth App, and using the relevant function. Citizens can also view tutorial videos on the eHealth App, eHealth's thematic website and social media platforms to learn about the usage and purpose of the new function.

     For more details, please visit the eHealth thematic website or call the hotline at 3467 6300. The hotline service runs from 9am to 9pm from Mondays to Fridays (except public holidays).

Ends/Tuesday, January 20, 2026
Issued at HKT 10:00

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