The Transport Department (TD) said today (January 13) that the Best Customer Service Awards 2025-26 election will be held from January 19 to 23. Members of the public are invited to vote for the best frontline staff for the awards.

     "By holding the Best Customer Service Awards, we would like to encourage our frontline staff to embrace the belief of 'Putting Our Hearts Into It' when providing public services and to continue upholding and enhancing our service standards," a spokesman for the TD said.

     A total of 46 awards will be voted on. More than 600 frontline staff of the TD's Driving Services Section, the Licensing Section and the Public Vehicles and Prosecutions Section (including the Driving Test Centres, the Driving Test Appointment Office, the Licensing Unit, the Vehicle Inspection and Records Unit, the Cross Boundary Unit, the Public Vehicles Unit and the Driving-offence Points Office) are eligible for voting by the public.

     Members of the public visiting the above offices from January 19 to 23 are welcome to vote for the best frontline staff. Online voting will also be available from 9am on January 19 until 8pm on January 23. They can cast their votes by scanning the QR codes printed on posters and nomination forms distributed at the above offices, or through the following links:

Best Licensing Service Awards: eform.cefs.gov.hk/form/td0030/
Best Driving Service Awards: eform.cefs.gov.hk/form/td0029/

Ends/Tuesday, January 13, 2026
Issued at HKT 10:00

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