The Transport Department (TD) today (December 15) reminded members of the public that, following the announcement of Autotoll Limited to exit the stored value facility business from March 16, 2026, the HKeToll and the Hong Kong-Zhuhai-Macao Bridge (HZMB) will stop accepting Autotoll's Electronic Toll Collection (ETC) and VGoPAY e-wallets for payments for tolled tunnels and the HZMB from the same day. Existing Autotoll ETC users should shift to other auto-payment means as soon as possible to continue to enjoy the convenience of free-flow tolling.

HKeToll

     The TD urged users paying via Autotoll ETC to set up new auto-payment means on the HKeToll website (www.hketoll.gov.hk) or mobile app early, including direct debit from bank accounts, automatic credit card payments or deductions from Designated Stored Value Accounts so that they can continue to enjoy the convenience of auto-payment under the HKeToll seamlessly.

     Registered vehicle owners who have yet to set up new auto-payment means are required by law to pay the tunnel tolls on their own within 14 business days after passing through a tunnel, such as paying via e-payment on the HKeToll website or mobile app, or by cash at convenience stores or the HKeToll customer service centres.

     Failing to pay outstanding tolls may result in a surcharge of up to $525 per trip, and an application for vehicle licence renewal or transfer of vehicle ownership for the relevant vehicles may be declined. For assistance, users may call the HKeToll 24-hour customer service hotline at 3853 7333 or refer to relevant tutorial videos (www.hketoll.gov.hk/Home/Resources).

HZMB

     As for the HZMB tolls, users concerned should apply for the Unitoll service through its website (www.96533.com), other local partner banks or at the following locations to continue to make auto-payments:
 

• Zhuhai Business Hall at the Unitoll Customer Service Center; or
• Highway Service Point at the Nanping Toll Plaza of the GuangZhu West Line.

     For enquiries on the application for the Unitoll service, please call Autotoll's customer service hotline at 2627 8888.

     A spokesman for the TD said that it has been maintaining close liaison with the regulatory authorities concerned. The TD has requested Autotoll Limited to inform affected users proactively and provide appropriate assistance to ensure that they can smoothly set up alternative auto-payment means and continue to pay tolls for the HKeToll and the HZMB automatically. Members of the public concerned should heed its announcements online (www.autotoll.com.hk/autotollclub/).

Ends/Monday, December 15, 2025
Issued at HKT 14:00

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