Hongkong Post today (December 4) appealed to members of the public to stay alert to a fraudulent Facebook page named "香港郵政" (https[:]//www[.]facebook[.]com/share/p/17Tqh617kT/?mibextid=wwXIfr), which claims that Hongkong Post distributes undeliverable mail items to the public at a nominal price and requests the filling of a form. Hongkong Post clarifies that it has no connection with the above fraudulent Facebook page and has reported the case to the Police for follow-up. Members of the public are reminded to stay alert to hyperlinks purportedly sent by Hongkong Post requesting the provision of personal information or payments.
      
     For undeliverable mail items, Hongkong Post will return them to the senders. If such items bear no sender's address, disposal will be arranged in accordance with established procedures. Hongkong Post will not distribute undeliverable mail items to the public.
      
     Hongkong Post reminds the public that its Facebook page, which bears a blue tick verification badge, is www.facebook.com/hkpost.official. In addition, the official website of Hongkong Post is www.hongkongpost.hk, and Hongkong Post will only use "#HKPost" to send SMS messages to local subscribers of mobile phone services, and use the domain name "@hkpo.gov.hk" or "@hongkongpost.hk" to send emails. Hongkong Post reiterates that it will not send embedded hyperlinks via emails, SMS messages or social media platforms for collecting payments and personal information.
      
     Members of the public who have provided personal information via the said fraudulent Facebook page should contact the Police. For enquiries, members of the public may contact the Hongkong Post General Enquiry Hotline 2921 2222 or at hkpo@hkpo.gov.hk.

Ends/Thursday, December 4, 2025
Issued at HKT 19:05

NNNN