​The Sha Tin District Office (STDO) received a report of loss of personal data of service users from a Sub-district Care Team last night (September 11).
      
     The operating organisation of the City One Sub-district Care Team (i.e. City One Shatin Ladies' Association) reported to the STDO last night that a document was suspected to be lost by a team member while working outside the day before (September 10). The document contains the names, telephone numbers and addresses of 39 service users of the City One Sub-district Care Team. No identity card numbers or other personal information are involved.
      
     Regarding this incident, the operating organisation has reported to the Police immediately and notified the Office of the Privacy Commissioner for Personal Data. The operating organisation is reviewing and will further strengthen its security measures. They are also reminding all affected service users to be vigilant. If anyone suspects a person impersonating a member of the City One Sub-district Care Team, they may contact the City One Sub-district Care Team or the STDO to verify the person's identity.
      
     The STDO apologises to the persons affected for any inconvenience caused and has set up a hotline (5394 4751) for enquiries. Members of the public may also visit the Care Teams' dedicated webpage (www.had.gov.hk/en/public_services/district_services_community_care_teams/fraud_prevention.htm) to learn about its anti-fraud measures. The STDO has issued a warning letter to the Care Team concerned regarding the incident, instructing the Care Team to strictly abide by the guidelines on proper handling and confidentiality of personal data in the future. The Home Affairs Department has also reminded all Care Teams again to stay vigilant and further strengthen security measures and stressed that they should continue to handle and keep personal data confidential according to the guidelines.

Ends/Friday, September 12, 2025
Issued at HKT 18:30

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