FSD launches Fire Hazard Electronic Complaint Portal

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The Fire Services Department (FSD) today (September 1) launched the online Fire Hazard Electronic Complaint Portal (fhcp.hkfsd.gov.hk), which provides members of the public with an additional channel to report fire hazards, such as obstruction to or locking of the means of escape. The portal will enable the FSD to follow up on fire hazards promptly to further safeguard the fire safety of the community.

The online portal supports various mobile devices including smartphones and tablets. The public can simply fill in the electronic form and upload relevant photos or videos as supporting evidence if necessary, making the process secure and convenient. Also, the public can save time on data entry by logging on to the "iAM Smart" mobile app. Furthermore, the portal features a case tracking function that enables the public to check the progress of their complaints at any time.

In addition to the online portal, members of the public can continue to report fire hazards to the FSD through the existing channels, including by email to hkfsdenq@hkfsd.gov.hk, by calling the FSD complaint hotline at 2723 8787, or by fax to 2311 0066.

The FSD will continue to fully co-operate with the Government's commitment to digitalisation of public services and integrate various digital services through "iAM Smart", making it the "single portal for online government services" with a view to providing greater convenience to the public.

Ends/Monday, September 1, 2025
Issued at HKT 9:05

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