The Transport Department (TD) announced today (August 8) that new queue ticketing requirements will be imposed on agents submitting applications for the direct issue of Hong Kong Full Driving Licence/Temporary Driving Licence at the Hong Kong Licensing Office (HKLO) at United Centre, Admiralty, starting from August 13, ensuring fair use by the public.

     Currently, applicants for "direct issue" may submit application documents at the counter via making online appointments or obtaining same-day queue tickets at the HKLO. To combat soliciting activities for agent services and disruption of public order after obtaining queue tickets, from August 13, apart from inputting the first four digits/letters of their identification document (ID) number (e.g. K123) into the queue ticketing system, all agents appointed to submit "direct issue" applications are also required to input the ID number of each of the respective applicants when obtaining a ticket. Such information will be printed on the ticket. When using counter services, counter staff will verify the ID numbers of both the ticket holder and the applicant(s) entered. If any information does not match that printed on the ticket, the ticket will be voided. All applications concerned will not be processed, and no replacement tickets will be issued.

     A spokesman for the TD said, "We have been very concerned about the queue ticketing situation at Licensing Offices and online appointments for counter services, and have adopted targeted measures to ensure licensing services are used by members of the public in need in a fair and orderly manner. The HKLO has further stepped up staff patrols to maintain the queuing order, specified the sequence of tickets for 'direct issue' on the queue barriers to prevent queue-jumping, and enhanced the queue ticketing system to strengthen verification of queuers' identity to curb the transfer of tickets. The new arrangement aims to further deter individuals from soliciting business with tickets obtained. Any acts disrupting public order will be reported to the Police for follow-up."

     In addition, the TD will strengthen co-operation with relevant issuing authorities of driving licences and plans to check applicants' information in relation to Mainland driving licences provided via online appointments starting from September. If any information is found to be untrue, the relevant appointments will be cancelled, and such quotas will be reopened for appointment by other applicants, thereby enhancing the effective operation of the system.

     The TD will introduce the new arrangement to the public through on-site notices and staff, the website and social media, keep reviewing the effectiveness of the measures, and make timely adjustments. It will continue to promote digitalisation of licensing services so that more counters can be redeployed for processing applications necessitating handling at the counter, such as the "direct issue". As for general driving licensing-related counter services, their queue ticketing arrangements remain unchanged.

Ends/Friday, August 8, 2025
Issued at HKT 15:15

NNNN