​Hongkong Post announced today (July 21) that an information security incident involving its EC-Ship account holders was identified today. The incident involved a robotic access to information of the address books of account holders of EC-Ship.

     Upon identification of the incident, Hongkong Post has taken immediate measures to block the unauthorised access. It has also followed established guidelines and procedures and reported the case to the Police, the Digital Policy Office (DPO), the Office of the Privacy Commissioner for Personal Data and the Security Bureau respectively on the same day. The EC-Ship service has resumed normal.

     Hongkong Post condemns such cyberattacks and will work closely with the Police on the investigation. Based on preliminary assessment, the incident could involve the information on the address books of EC-Ship account holders, including senders' and recipients' names, addresses, phone numbers, fax numbers and email addresses. Investigation is still underway to ascertain the number of account holders affected and whether any personal data leakage is involved. Hongkong Post will inform affected account holders as soon as possible when further updates are available.

      Hongkong Post has been following established Government procedures on information and cybersecurity. It is currently seeking advice from the DPO to assist with the investigation, and will further strengthen its system security measures. 

     Hongkong Post reiterates that it will not send embedded hyperlinks via emails, SMS messages or social media pages for collecting personal information or requesting for payment. Hongkong Post wishes to alert members of the public to refrain from clicking on any embedded links or providing any personal or financial information such as credit card information, or making any payment to suspicious emails or SMS messages alleged to be sent by Hongkong Post. For enquiries, members of the public may call the Hongkong Post General Enquiry Hotline at 2921 2222.

Ends/Monday, July 21, 2025
Issued at HKT 23:57

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