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Anti-Scam Consumer Protection Charter 3.0 (with photos)
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The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA), the Securities and Futures Commission (SFC), the Insurance Authority (IA) and the Mandatory Provident Fund Schemes Authority (MPFA) today (July 9) announced the launch of the Anti-Scam Consumer Protection Charter 3.0 (the Charter 3.0). This joint effort is fully supported by the Consumer Council, the Hong Kong Association of Banks, the Hong Kong Police Force, and the Office of the Communications Authority.

     Building on the success of the Charters 1.0 and 2.0, launched in 2023 and 2024 respectively, the Charter 3.0 represents a significant step forward in anti-scam actions by establishing a collaborative framework between financial regulators and technology firms and telecommunications firms in combatting financial fraud and scams targeting the Hong Kong public. The Charter 3.0 introduces six key principles (see Annex), focusing on the reporting of suspected financial fraud and scams, checking of advertisers, internal monitoring processes, enforcement of terms of service, and collaboration on public education and awareness.

     During the launch event, executives from financial regulators, technology firms and telecommunications firms engaged in productive discussions on the latest trends of financial fraud and scams as well as their collaborative efforts for the common purpose of combatting such fraud and scams. 

     The Chief Executive of the HKMA, Mr Eddie Yue, said, "The fight against financial fraud and scams and to protect the public requires a united front, bringing together the public and private sectors, as well as the community at large. The Charter 3.0 represents a significant milestone in this endeavour, harnessing the collective strength of the financial, technology, and telecommunications industries to better safeguard the public."

     The Chief Executive Officer of the SFC, Ms Julia Leung, added, "The Charter 3.0 is a meaningful step forward, bringing in major technology and telecommunications companies to join the fight against online scams. It is our shared responsibility to disrupt these threats at their source. This initiative not only echoes global governments and regulators' call to action but also positions Hong Kong as a leader in safeguarding the financial world's digital future. Together, we are building a safer, more responsible online landscape that prioritises vigilance, collaboration, and public trust."

     The Chief Executive Officer of the IA, Mr Clement Cheung, said, "The Charter 3.0 represents the outcome of collaborative efforts made by key stakeholders in forging a robust and resilient alliance to prevent financial fraud and scams. The IA will leverage on this platform to strengthen public education and empower policy holders so that they can safeguard effectively against the increasingly sophisticated plots concocted by swindlers."

     The Managing Director of the MPFA, Mr Cheng Yan-chee, said, "MPF is the valuable retirement reserve accumulated by the working population. The MPFA will not tolerate any fraudulent activities that undermine their retirement savings in MPF. We are pleased to see financial regulators, enforcement agencies and relevant organisations together with major technology and telecommunications companies under the Charter 3.0 stepping up efforts in combatting scams and enhancing anti-scam awareness in the community. We urge the working population to stay vigilant and join hands with us by proactively reporting suspected scams to safeguard their MPF interests."
 
Ends/Wednesday, July 9, 2025
Issued at HKT 16:00
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Today's Press Releases  

Photo

Photo shows the Chief Executive of the Hong Kong Monetary Authority, Mr Eddie Yue, giving welcome remarks at the launch event of the Anti-Scam Consumer Protection Charter 3.0 today (July 9).
Photo shows the Chief Executive Officer of the Securities and Futures Commission, Ms Julia Leung, giving welcome remarks at the launch event of the Anti-Scam Consumer Protection Charter 3.0 today (July 9).
Photo shows (from left) the Managing Director of the Mandatory Provident Fund Schemes Authority, Mr Cheng Yan-chee; the Chief Executive Officer of the Insurance Authority, Mr Clement Cheung; the Director of Public Policy for Greater China at Meta, Ms Michelle Wei; the Head of Tencent International Financial Public Affairs, Ms Haohao Xu; and the Managing Director and General Manager of Google Hong Kong, Mr Michael Yue, participating a panel discussion at the launch of the Anti-Scam Consumer Protection Charter 3.0 today (July 9).
Photo shows (from left) Vice President of Mobile Business Department of the China Unicom (Hong Kong) Operations Limited, Ms Alice Au; the Chief Executive Officer, Consumer of the HKT, Mr Bruce Lam; the Director-General of Communications of the Office of the Communications Authority, Mr Chaucer Leung; the Chief Technology Officer of Hutchison Telecommunications (Hong Kong) Limited, Mr Damien Leong; Director and Executive Vice President, Chief Compliance Officer of China Mobile Hong Kong, Mr Dayue Wang; and the Chief Digital Officer of SmarTone, Mr Gemini Wong, participating a panel discussion at the launch event of the Anti-Scam Consumer Protection Charter 3.0 today (9 July).
Photo shows (from left) the Managing Director of the Mandatory Provident Fund Schemes Authority, Mr Cheng Yan-chee; the Chief Executive Officer of the Securities and Futures Commission, Ms Julia Leung; the Chief Executive of the Hong Kong Monetary Authority, Mr Eddie Yue; the Chief Executive Officer of the Insurance Authority, Mr Clement Cheung; the Director-General of Communications of the Office of the Communications Authority, Mr Chaucer Leung, officiating at the launch event of the Anti-Scam Consumer Protection Charter 3.0 today (July 9).
Photo shows representatives of the financial regulators, supporting organisations, as well as participating technology firms and telecommunications firms attending the launch event of the Anti-Scam Consumer Protection Charter 3.0 today (July 9).
Photo shows over 100 guests from the finance, technology and telecommunications sectors attending the launch event of the Anti-Scam Consumer Protection Charter 3.0 today (July 9).

Attachment

Annex