DH further optimises online registration system for dental general public session
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(1) Add "iAM Smart" and "eHealth" as channels for registering for GP sessions
Members of the public who wish to register for dental GP sessions may perform real-time identity authentication by logging on to the "iAM Smart" or "eHealth" apps. Their personal particulars (including name, identity document number, gender and date of birth) will be automatically filled into the registration system, reducing registration time and minimising the possibility of manual errors.
(2) Optimise the waiting list mechanism
The registration system is added with a "Cancel Appointment" function. People who are successfully allocated a service quota but wish to cancel the appointment may use the "Enquiry of Ballot Result or Cancel Appointment" function to select "Cancel Appointment" and confirm. The ORDGP will automatically allocate the vacated quota to candidates on the waiting list. Successful waitlisted applicants will receive an SMS notification by 9pm on the day of registration. For easy authentication, SMS messages issued by the DH bear the identification "#DH-DENT GP" with the prefix "#". Relevant SMS messages will not contain hyperlinks.
(3) Enhance the enquiry function of the ballot results
Those who registered via the website only need to provide their Hong Kong identity card (ID) number and date of birth to enquire about their registration records or ballot results. They do not need to enter the date of issuance of their ID cards. Those accessing the registration system through the "iAM Smart" or "eHealth" apps do not need to re-enter their personal details to enquire about their registration records or ballot results.
(4) Add the enquiry service of successful appointment record in "eHealth"
Members of the public who registered for the dental GP sessions and are successfully allocated service quotas through the "iAM Smart" or "eHealth" apps, the person, along with their family members or carers registered with "eHealth", can check their relevant appointment records of service quota through the "eHealth" app.
The ORDGP has been operating smoothly since its launch on December 30, 2024. Members of the public, especially the elderly, no longer need to go to dental clinics to queue in the early morning to compete for a service quota. Since the launch of the ORDGP, the average utilisation rate of the GP sessions is as high as 99 per cent. To optimise the use of public resources, the DH reminds members of the public who have been successfully allocated service quotas to utilise the new "Cancel Appointment" function if they are unable to attend the dental GP sessions, so that the service quotas could be reallocated in time to those with emergency needs.
The scope of services provided by the dental GP sessions includes prescription for pain relief, tooth extraction and management of other urgent conditions (such as oral abscesses). The DH will continuously review the operation and effectiveness of the enhanced ORDGP, with a commitment to improving service accessibility for the public.
Ends/Thursday, June 26, 2025
Issued at HKT 13:00
Issued at HKT 13:00
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