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Hong Kong Customs steps up consumer protection work during Labour Day Golden Week of Mainland (with photos)
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     With the Labour Day Golden Week of the Mainland approaching, Hong Kong Customs has stepped up patrols at popular shopping spots in various districts since April 24 and reminded traders to comply with the requirements of the Trade Descriptions Ordinance (TDO), with a view to safeguarding rights of local consumers and visitors.
      
     Apart from patrolling popular shopping spots, Customs officers will also drive publicity at medicine shops, dried seafood and ginseng shops, jewellery shops and hawker pitches in different tourist shopping areas such as Yau Tsim Mong and Causeway Bay. Retail shops and practitioners in the tourist industry will be reminded to comply with the requirements of the TDO.
      
     Customs officers will also distribute pamphlets at land boundary control points to remind local consumers and visitors that they should patronise shops with a good reputation. They are also reminded to check carefully the unit price and total price of the goods before making a payment, and to retain transaction receipts and related records which can be served as the basis in case a complaint is lodged in the future. They are additionally reminded to check with the trademark owners or their authorised agents if the authenticity of a product is in doubt.
      
     Customs has long been concerned about visitors being misled into making purchases by unfair trade practices, and has established a Quick Response Team to handle urgent complaints lodged by short-term visitors. The complaints will be promptly referred to investigators to handle with priority.
      
     Under the TDO, any trader who adopts unfair trade practices, including making false trade descriptions in relation to goods, misleading omissions, aggressive commercial practices as well as bait and switch practices, or sells or possesses for sale any goods with a forged trademark, commits an offence. The maximum penalty upon conviction is a fine of $500,000 and imprisonment for five years.
      
     Members of the public may report suspected violations of the TDO to Customs' 24-hour hotline 182 8080 or its dedicated crime-reporting email account (crimereport@customs.gov.hk) or online form (eform.cefs.gov.hk/form/ced002).
 
Ends/Wednesday, April 30, 2025
Issued at HKT 18:40
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Hong Kong Customs has launched a special operation since April 24 to step up patrols during the Labour Day Golden Week of the Mainland at popular shopping spots in various districts and to remind traders to comply with the requirements of the Trade Descriptions Ordinance, with a view to safeguarding and promoting rights of local consumers and visitors. Photo shows Customs officers stepping up patrols at medicine shops in Causeway Bay.
Hong Kong Customs has launched a special operation since April 24 to step up patrols during the Labour Day Golden Week of the Mainland at popular shopping spots in various districts and to remind traders to comply with the requirements of the Trade Descriptions Ordinance, with a view to safeguarding and promoting rights of local consumers and visitors. Photo shows Customs officers conducting publicity and education work, as well as distributing pamphlets in Causeway Bay.
Hong Kong Customs has launched a special operation since April 24 to step up patrols during the Labour Day Golden Week of the Mainland at popular shopping spots in various districts and to remind traders to comply with the requirements of the Trade Descriptions Ordinance (TDO), with a view to safeguarding and promoting rights of local consumers and visitors. Photo shows Customs officers conducting compliance publicity and education, as well as reminding traders in Tsim Sha Tsui to comply with the requirements of the TDO.
Hong Kong Customs has launched a special operation since April 24 to step up patrols during the Labour Day Golden Week of the Mainland at popular shopping spots in various districts and to remind traders to comply with the requirements of the Trade Descriptions Ordinance, with a view to safeguarding and promoting rights of local consumers and visitors. Photo shows a Customs officer distributing pamphlets at the Lo Wu Control Point.
Hong Kong Customs has launched a special operation since April 24 to step up patrols during the Labour Day Golden Week of the Mainland at popular shopping spots in various districts and to remind traders to comply with the requirements of the Trade Descriptions Ordinance, with a view to safeguarding and promoting rights of local consumers and visitors. Photo shows a Customs officer distributing pamphlets at the Lok Ma Chau Control Point.
Hong Kong Customs has launched a special operation since April 24 to step up patrols during the Labour Day Golden Week of the Mainland at popular shopping spots in various districts and to remind traders to comply with the requirements of the Trade Descriptions Ordinance (TDO), with a view to safeguarding and promoting rights of local consumers and visitors. Photo shows a Customs officer distributing pamphlets at Tung Choi Street, Mong Kok, and reminding a hawker stall trader to comply with the requirements of the TDO.