Anti-Scam Consumer Protection Charter 2.0 (with photos)

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The following is issued on behalf of the Hong Kong Monetary Authority:

     Following the launch of the Anti-Scam Consumer Protection Charter last year, the Hong Kong Monetary Authority (HKMA) announced today (April 10), in collaboration with the Hong Kong Association of Banks (HKAB), the launch of the Anti-Scam Consumer Protection Charter 2.0 (the Charter 2.0). With the participation of more institutions and merchants, the expanded coverage of the Charter will further assist the public in guarding against credit card scams and other digital frauds.

     Over 230 financial institutions and merchant institutions participate in the Charter 2.0 (see Annex 1), covering different aspects of the public's daily lives, including banking, insurance, mandatory provident fund (MPF), securities and futures industries, food and beverage, logistics, transport, travel, and retail sectors (see Annex 2). The Charter 2.0 has received full support from the Airport Authority, the Consumer Council, the Hong Kong Police Force, the Insurance Authority, the Mandatory Provident Fund Schemes Authority, the Securities and Futures Commission, and the Travel Industry Authority.

     The Charter 2.0 focuses on four key principles to assist the public in identifying credit card scams and other digital frauds as well as guarding against phishing messages purportedly to be sent by financial institutions and merchant institutions. Participating institutions commit not to send any instant electronic messages to customers with embedded hyperlinks to acquire bank, credit card, investment, insurance and MPF account or other key personal information online, and to convey anti-scam education messages.

     The Chief Executive of the HKMA, Mr Eddie Yue, said, "We are very pleased that the Anti-Scam Consumer Protection Charter launched last year received support and positive feedback from the community. This year, we have taken another step in launching the Charter 2.0 and inviting more financial institutions and merchants from various sectors to participate, enhancing the strength and effectiveness of public protection through concerted efforts. As the Charter expands to cover a wider range of aspects of people's daily lives, we hope to enhance the public's ability to guard against scams through a multi-pronged approach in conjunction with various anti-scam measures of the HKMA."

     During the event, Deputy Chief Executive of the HKMA, Mr Arthur Yuen, along with representatives of the HKAB and supporting organisations, shared the latest landscape of scam activities and the measures implemented by institutions to prevent scams, reflecting the efforts of various sectors in tackling the modus operandi of scams to protect the public from falling prey to them. The HKMA once again reminds the public not to click on links indiscriminately, and to exercise caution when handling any suspicious links.

Ends/Wednesday, April 10, 2024
Issued at HKT 16:00

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The Chief Executive of the Hong Kong Monetary Authority, Mr Eddie Yue, gave opening remarks at the Anti-Scam Consumer Protection Charter 2.0 event, announcing that the coverage of the Charter is expanded to include more institutions and merchants.

Deputy Chief Executive of the Hong Kong Monetary Authority, Mr Arthur Yuen (first left); Managing Director, Head of Distribution, Wealth and Personal Banking Hong Kong, HSBC and Representative of the Chairman Bank in the Card Service Committee of the Hong Kong Association of Banks, Ms Janet Pang (first right); the Chief Superintendent of Police of the Cyber Security and Technology Crime Bureau of the Hong Kong Police Force, Mr Raymond Lam (second right); the Chief Executive Officer of the Insurance Authority, Mr Clement Cheung (second left); and the Managing Director of the Mandatory Provident Fund Schemes Authority, Mr Cheng Yan-chee (third left) shared the latest landscape on the modus operandi of scams and actions on combatting scams at a fireside chat of the Anti-Scam Consumer Protection Charter 2.0 event.

The Chief Executive of the Hong Kong Monetary Authority, Mr Eddie Yue (fifth left); the Chairman of the Hong Kong Association of Banks and Chief Executive Officer, Hong Kong, HSBC, Ms Luanne Lim (second left); the Executive Director of Finance of the Airport Authority, Mr Julian Lee (first right); the Chief Executive of the Consumer Council, Ms Gilly Wong (third right); the Chief Superintendent of Police of the Cyber Security and Technology Crime Bureau of the Hong Kong Police Force, Mr Raymond Lam (first left); the Chief Executive Officer of the Insurance Authority, Mr Clement Cheung (fourth right); the Managing Director of the Mandatory Provident Fund Schemes Authority, Mr Cheng Yan-chee (third left); the Chief Executive Officer of the Securities and Futures Commission, Ms Julia Leung (fourth left) and the Director of Corporate Services of the Travel Industry Authority, Ms Venus Wu (second right) participated in the ceremony of the Anti-Scam Consumer Protection Charter 2.0 event, symbolising the joint efforts of different sectors to help the public to guard against credit card scams and other digital frauds.

The Chief Executive of the Hong Kong Monetary Authority, Mr Eddie Yue (seventh left, front row); the Chief Executive Officer of the Insurance Authority, Mr Clement Cheung (eighth left, front row); the Managing Director of the Mandatory Provident Fund Schemes Authority, Mr Cheng Yan-chee (fifth left, front row); the Chief Executive Officer of the Securities and Futures Commission, Ms Julia Leung (sixth left, front row); and representatives of financial institutions attended the event to support the Anti-Scam Consumer Protection Charter 2.0.

The Chief Executive of the Hong Kong Monetary Authority, Mr Eddie Yue (fifth left); the Chairman of the Hong Kong Association of Banks and the Chief Executive Officer, Hong Kong, HSBC, Ms Luanne Lim (fourth left); and representatives of merchant institutions attended the event to support the Anti-Scam Consumer Protection Charter 2.0.

The Chief Executive of the Hong Kong Monetary Authority, Mr Eddie Yue (sixth left, first row); the Chairman of the Hong Kong Association of Banks and Chief Executive Officer, Hong Kong, HSBC, Ms Luanne Lim (third right, first row); the Executive Director of Finance of the Airport Authority, Mr Julian Lee (first left, first row); the Chief Executive of the Consumer Council, Ms Gilly Wong (third left, first row); the Chief Superintendent of Police of the Cyber Security and Technology Crime Bureau of the Hong Kong Police Force, Mr Raymond Lam (first right, first row); the Chief Executive Officer of the Insurance Authority, Mr Clement Cheung (fifth left, first row); the Managing Director of the Mandatory Provident Fund Schemes Authority, Mr Cheng Yan-chee (fifth right, first row); the Chief Executive Officer of the Securities and Futures Commission, Ms Julia Leung (sixth right, first row); the Director of Corporate Services of the Travel Industry Authority, Ms Venus Wu (second left, first row); and representatives of financial institutions and merchant institutions participated in the Anti-Scam Consumer Protection Charter 2.0 event.

Attachment

Annex 1: Anti-Scam Consumer Protection Charter 2.0

Annex 2: List of Participating Institutions