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Shing Mun Tunnels and Lion Rock Tunnel to implement HKeToll from 5am on May 21 and 28 respectively (with photos)
     The Transport Department (TD) announced today (May 15) that Shing Mun Tunnels and Lion Rock Tunnel will implement the HKeToll from 5am on May 21 and May 28 respectively. Motorists can drive through the toll plazas and pay tolls by the HKeToll, without having to stop or queue at toll booths for payment.
     To tie in with the implementation of the HKeToll, temporary traffic arrangements will be implemented in phases in the vicinity of Shing Mun Tunnels starting from 11.30pm on May 20. Both directions of Shing Mun Tunnels will be closed from 4.30am to 5am on May 21 to facilitate the works to close the toll booth facilities, amend traffic signs and road markings, etc. Traffic signs and road markings will be provided on site to guide motorists. Three overnight bus routes and one green minibus route will be diverted via Tai Wai Tunnel, Sha Tin Heights Tunnel and Eagle's Nest Tunnel. Taxi passengers travelling between Tsuen Wan and Sha Tin via Shing Mun Tunnels are advised to take urban taxis. Please refer to Annex 1 for the above-mentioned traffic and transport arrangements.
     As for Lion Rock Tunnel, temporary traffic arrangements will be implemented from 10pm on May 27. Both directions of Lion Rock Tunnel and the slip roads leading to Lion Rock Tunnel on both-bounds of Lung Cheung Road will be closed from 4.30am to 5am on May 28. Five overnight bus routes and six green minibus routes will be diverted.
     In addition, the TD reminds that vehicle owners, who have used the Tsing Sha Control Area (Eagle's Nest Tunnel, Sha Tin Heights Tunnel and Tai Wai Tunnel) without paying toll after the implementation of the HKeToll, will receive an electronic notification on the seventh business day after passing through the tunnel, reminding them that they must pay the toll within 14 business days after passing through the tunnel. After receiving such electronic notification, the vehicle owner should immediately log on to the HKeToll website (hketoll.gov.hk) or mobile app to check and pay the outstanding toll, either by credit card, by following the instructions to generate a QR code to either pay via the Faster Payment System or at 7-Eleven convenience stores by cash. Payments of outstanding tolls can also be made at the four customer service centres and four service outlets. Late payments will incur a surcharge.
     Vehicle owners can select or delete the means of receiving electronic notifications according to their personal needs on the HKeToll website and mobile app to manage the electronic information to be received.
     If vehicle owners need assistance, they can browse the HKeToll website, call the 24-hour customer service hotline 3853 7333, or visit the four customer service centres, four service outlets, two car park service counters, and consultation counters located at the designated MTR stations and the Home Affairs Enquiry Centres in the New Territories District Offices. The locations and service hours of the above-mentioned facilities are shown in Annex 2.
     With the progressive implementation of the HKeToll in Government tolled tunnels, the TD once again appeals to vehicle owners to complete the three steps for HKeToll service as soon as possible: (1) install a vehicle tag, (2) open an HKeToll account and (3) set up an automatic payment means, so as to fully enjoy the convenience of the HKeToll.
Ends/Monday, May 15, 2023
Issued at HKT 10:30
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