Transport Department reminds vehicle owners to open HKeToll account and set up payment methods

     The Transport Department (TD) today (April 4) reminded vehicle owners who have received a vehicle tag but not yet opened an HKeToll account to open an account and set up payment means so that they can pay tunnel tolls through the HKeToll service.
     As of April 3, more than 610,000 vehicle tags had been issued, of which over 62 per cent of vehicle owners had opened HKeToll accounts. The Tsing Sha Control Area (Eagle's Nest Tunnel, Sha Tin Heights Tunnel and Tai Wai Tunnel) will implement the HKeToll from 5am on May 7. The TD appeals to vehicle owners who have yet to open an account to complete the relevant registration procedures as soon as possible and install the vehicle tags according to the instructions in the packaging. The TD will continue to strengthen the publicity on the HKeToll services through various channels, including television, radio, newspapers, automobile magazines, social media platforms, posters and pamphlets, banners, tunnel broadcasts and variable message signs.
     To further facilitate members of the public to apply for the HKeToll services, starting from today, apart from the four customer service centres and four service outlets, the dedicated service counters for the taxi trade located at Rumsey Street in Sheung Wan and Tsuen Wan Government Car Parks will be opened to other vehicle owners to make appointments for applying for vehicle tags, opening an account and setting up payment means. They can visit the HKeToll website ( to make an appointment. The 34 consultation counters located at MTR stations and the New Territories District Offices will continue to assist members of the public to apply for the HKeToll service. Please refer to the Annex for the locations and service hours of the above facilities. As of April 3, the above facilities had processed over 3,800 applications from the taxi trade and served over 13,800 citizens respectively.
     According to the arrangements announced earlier, commercial vehicle owners and rental drivers can split the tolls by using the HKeToll mobile app, monthly statement or two-piece device (i.e. driver card and card holder). In response to a request from the trade, a new measure will be introduced. With effect from May 7, a deposit of $100 will be refunded when a rental driver of commercial vehicles (including taxis and public light buses) returns the first driver card he/she purchased, provided that the card functions properly and is not damaged. To cater for the operational needs of taxis and public light buses, the TD will continue to provide one-stop services to the trades, assisting them in applying for vehicle tags, opening accounts and setting up payment means, and holding seminars on how to use the functions of HKeToll services after its implementation, including checking transaction records, topping up accounts, paying tolls in arrears and managing tolls of vehicle fleets.

Ends/Tuesday, April 4, 2023
Issued at HKT 16:03