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Progress in handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority:
     The Hong Kong Monetary Authority (HKMA) announced today (October 14) the progress made in its handling of banking complaints received as at end-September 2022. Banking complaints include cases concerning general banking services and conduct-related issues.

     In September 2022, 324 cases were received and the handling of 343 cases was completed.  As at end-September, the handling of 939 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, October 14, 2022
Issued at HKT 16:30
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