The Secretary for Innovation, Technology and Industry, Professor Sun Dong, visited the 1823 Centre today (July 12) to learn more about the daily operations of the Efficiency Office and the Centre, and to show support for frontline staff. 

     The visit started with an introduction by the Commissioner for Efficiency, Mr Ivan Lee, and senior officers on the operation of the Efficiency Office, including the co-ordination of the Government's work on business facilitation and various services run by the Office, such as 1823, the Youth Portal and the Social Innovation and Entrepreneurship Development Fund.

     Professor Sun learned that the Efficiency Office has strived to promote the adoption of innovative technology of government departments to enhance operational efficiency and continue to improve public services. By mid-2022, over 90 per cent of 400 licence applications, more than 900 government services, and all government forms can be submitted electronically. Members of the public can also settle the relevant fees by electronic means.

     Professor Sun then visited the 1823 Centre to gain a better understanding of the hotline support service on the Government's anti-epidemic work and the COVID-19 Vaccination Programme hotline, the Return2hk and Come2hk hotline and the Hong Kong Health Code hotline manned by 1823.

     Professor Sun acknowledged the efforts of 1823 colleagues in handling public enquiries and complaints about government services. He also thanked colleagues for serving the public at the forefront during the epidemic, providing a one-stop service to the public and serving as a bridge between the Government and the public. He also recognised the Efficiency Office's work in promoting e-Government services and hoped that such work will continue to foster smart government and drive the smart city development in Hong Kong.

Ends/Tuesday, July 12, 2022
Issued at HKT 18:42

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